Frequently Asked Questions (FAQ)

SURE Account

How do I create an account?

To create a SURE account:

1. Scroll to the top of the website page
2. Select Register 
3. Fill out the registration form 
4. Select 'Create new account' to complete the registration 

How do I login/logout

To login/logout of your SURE account:

1. Scroll to the top of the website page
2. Select Login or Log out

If logging in, enter your email and password

How do I change or reset my password?

To change or reset your password:

1. Scroll to the top of the website page
2. Select My Profile – if not logged in, login and go your account profile
3. Enter your current password
4. Fill out the password fields below to change your password
5. Select 'Save'

How do I delete my account?

To delete your SURE account:

1. Scroll to the top of the website page 
2. Select My Profile – if not logged in, login and go to your account profile 
3. Select Delete My Account 
4. Fill out the form to delete your account
5. Select Submit

Note that once the form is submitted, your request will be sent to the SURE team who will delete your account. Once your account has been deleted, SURE will follow up via email to confirm the deletion of your account. If you have any questions, contact us.

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Resources

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How do I share a resource?

You can share resources that you find over social media or by email.  
To do this:

1. Go to the resource you wish to share
2. Located on the right side of the screen, select the method you wish to share the resource

Note, if sharing over social media, you will be prompted to log into your social media account to share the resource.

How do I bookmark/unbookmark a resource?

Please note that to use the bookmark feature, you must be logged into your SURE account.

To bookmark a resource:

1. Login to your SURE account
2. Go to the resource you wish to bookmark
3. Below the resource title look for 'Save to my library'
4. Select 'Save to my library'
5. The resource is now bookmarked and can be found under 'My Profile'

To unbookmark a resource:

1. Login to your SURE account
2. Go to your profile and scroll down to ‘Bookmarked Resource’
3. Identify the resource you wish to unbookmark 
4. Select unbookmark and confirm you wish to unbookmark the resource

Note that you can also unbookmark a resource by going directly to the resource you bookmarked and selecting ‘Saved to my library'.

How do I save/unsave a search?

Please note that to use the save search feature, you must be logged into your SURE account. 

To save a search:

1. Login to your SURE account
2. Go to the search you wish to save (through the 'Find a Resource' page)
3. On the right side of the search results you will see ‘Save Search’
4. Select Save Search  
5. The search is now saved and can be found in your account profile 
6. You can rename your saved searched by selecting 'Edit name' below the search title

To unsave your search:

1. Login to your SURE account
2. Go to your account profile 
3. Go to Saved Searches located on the right side of your account profile
4. Identify the search you wish to unsave/remove
5. Select Remove and confirm you wish to remove the saved search 

Note that you can also unsave/remove a saved search on the search page by selecting ‘Remove saved search’.  

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Searching Resources

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Tips and tricks for searching 

For a more advanced search experience, use the following tips when searching the resource library:

• Identify the keywords in your topic of search. It is recommended to think of synonyms for your keywords to help expand your search. 
• Use Boolean Operators in your search, such as AND, OR and NOT
  • AND is used to join terms. It tells the database that all the search terms must be included in the search results.
  • OR is used to combine words that have similar concepts or the same meaning. It tells the database that the search results can contain either or both words.
  • NOT is used to exclude words from your search results. 
• Use quotations (“ ”) in your search when you have a specific search query. Using search quotes tells the database that you only want results that include these search terms in the exact form you typed them. 
• Use truncations, denoted by * to broaden your search to include a variety of spellings and word endings.  Example: substanc* = substance, substances, substance use

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Newsletter

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How do I sign up for the SURE newsletter?

There are two ways you can sign up to the newsletter:
Creating a SURE account:

1. Scroll to the top of the website page
2. Select Register 
3. Fill out the form, including your communication preference to sign up to the SURE newsletter
4. Select 'Create new account' to complete the registration 

Without creating a SURE account:

1. Scroll to the bottom of the website
2. Select 'Subscribe' in the Newsletter block
3. Fill out the registration form 
4. Select the newsletters and updates you wish to sign up for
5. Select 'Subscribe'  
    

How do I unsubscribe from the SURE newsletter?

There are two ways you can unsubscribe from the newsletter:
SURE account:

1. Go to your account profile
2. Update your communication preference by deselecting ‘I want to receive newsletters’
3. Select Save Changes 

Newsletter:

1. Go to a recent newsletter you received from SURE
2. Scroll to the bottom of the newsletter and select unsubscribe

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